Oracle Retail’s survey of more than 8,000 global consumers about their shopping habits reveals that consumers have heightened expectations for inventory availability, personalized offers, and fast delivery. In fact:
- 29% of shoppers agree that out-of-stock items defines a bad shopping experience and 22% will go to a different retailer when a product is out-of-stock
- 66% of shoppers want brands to reach out with discounts and offers on items they’ve purchased before and 32% want brands to predict items they might be interested in buying in the future
- 51% of shoppers expect orders to be delivered within 2 days of purchase
The coming years will demand that retailers are flexible and agile. Explore the research and discover ways to meet demands through technology, innovation, and following retail trends.
