We talked to an expert about them
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| | | | | “Empty shelves” was cited by shoppers as the number one reason for leaving a store without the products they intended to buy. TAKE A LISTEN |
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| | | | | Because the world needs more lemon-lime flavors in it! WATCH NOW |
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| | Kroger is testing out an all-self-checkout experience at one of its stores in Tennessee.
We asked:
Is investing in exclusively self-checkout stores the way of the future?
You answered:
No, you lose the human elelment (73%)
Yes, you'd save on labor (22%)
Other (5%)
You said:
Connor Holt, Advanced Chemical Logistics
"The real technology is with what Amazon is doing, no checkout just pick up and go. But some customers will never want self-checkout so having an option for full service will still have a place. Maybe just make full service an option but it cost to use it - $5 dollars per order or if you spend more that $150 it's free - like how companies handle shipping cost."
Lew Morrison, Natural Independent Retail Supervisor at JOH
"If I do their work for them, I should get a discount on prices."
Matthew Naisbit, Key Account/Strategic Partnerships Manager, DIGI Europe
"I see more self-service checkouts going forward, the use of self-scan/smart-shop technology is increasing for convenience. I can checkout in under three minutes using scan as you shop unless I’m random-checked.
I was a late adopter to this solution and wouldn’t shop any other way."
Have another thought? Weigh in on our LinkedIn poll here, or email the SN staff at contactus@supermarketnews.com.
WHAT DO YOU THINK? |
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