Amazon Puts A Veteran Player In Charge Of New Retail Goals, Plus Panera Swallows Au Bon Pain And Adidas' New Shoe-In App
 
 
 
 
 
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November 9, 2017
 
 
 
 
  ShopTalk®
 
 
 
The Power Of Direct Mail To Recall Conversions In Digital Channels
 
Direct mail — those little pieces of paper delivered by the U.S. Postal Service — may seem hopelessly old school and not like a solution any self-respecting digital brand would leverage. But, when it comes to fighting cart abandonment, the team at Dermstore is ready to think outside the box — or, to be more accurate, it is willing to think inside the box, as long as the box is a customer's mailbox.
 
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  Voice Assistants
 
 
 
Why Alexa Won’t Replace Call Center Agents (Just Yet)
 

Alexa can do a lot of things (more than 15,000 of them, to be exact), but reliably and securely authenticating customers who reach out to call centers may not be one of them just yet. In a recent interview, IntraNext CEO Patrick Brown told Karen Webster why Amazon’s voice-activated assistant isn’t ready for true voice biometrics primetime. Until she is, call center agents can rest easy — at least for a while.  Read More...

 
  Square Earnings
 
 
 
Square Investors Worry Despite Gains With Large Merchants
 

Square has managed it's third straight beat on analyst expectations this year. It's showing some solid growth in total transactions processes, the revenue from its services business and a big bounce in the number of larger merchants it is helping via its SMB services platform. Wall Street's reaction to the news may have been a bit tepid, but Square seems undaunted and ready to move full speed ahead toward the end of 2017 — and into the start of 2018.  Read More...

 
  Grocery Tracker
 
 
 
Food And Fashion: A Recipe For Foot Traffic?
 

Grocery list: Milk, bread, eggs… and socks? Grocery retailer Kroger has announced it will be rolling out its own private-label, activewear-inspired lifestyle clothing brand to drive foot traffic and compete with players like Amazon, Walmart and Lidl. The supermarket chain — the largest in the U.S. — already sells apparel at some of its stores, but never under an in-house label. Can the move bring customers back through Kroger’s brick-and-mortar doors?  Read More...

 
  What's Hot Today in Retail
 
 
- Panera Eats Up Au Bon Pain
 
- Whole Foods, Prime Now and Amazon Fresh Are Now Under A Single Leader
 
- Adidas Mobile App An eCommerce Shoe-In?
 
- Postmates Enters The Grocery Delivery Biz
 
- What Happened When Alexa Partied A Little Too Hard
 
- Visa’s New Payment-Enabled Wearable Fits Like A Glove
 
- NCR, Samsung Launch An All-In-One POS
 
- Alexa Will Speak Japanese Next Week
 
 
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