John, in the fast-paced realm of technology adoption, the IT Service Desk is at the forefront of innovation, navigating the surge in demands. As ticket volumes soar and project support requests surge,IT leaders are on a mission to liberate their teams from the resource drain. Join this webinar to gain valuable insights from a recent InformationWeek Market Study focused on how to increase self-service and automate manual tasks associated with common requests such as onboarding, password resets, and active directory updates. We will explore the importance of: Driving self-service adoption with better portals Automatingmanual tasks such as onboarding Using Conversational AI to improve chat interactions Combing ticket and project work into one view Creating automations from the service catalog
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