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Free Webinar: Optimizing Your Agents' WFH Environment
| Wednesday, July 29, 2020 | Time: 2:00 PM ET / 11:00 AM PT (Duration: 60 Minutes) |
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Contact centers must reinvent agents’ work-from-home experience in order to successfully navigate the new customer service landscape. Supervisors must be equipped with the right contact center tools, not only to overcome common work-from-home challenges, but to also optimize agent engagement and performance.
JoinRobin Gareiss, President & Founder of Nemertes Research and Peter Milligan, Sr. Manager of Portfolio Marketing at Five9, as they share the latest research regarding companies moving to a remote workforce and discuss best practices that will help your contact center employees overcome remote work challenges and empower agents to continue delivering exceptional customer experiences. |
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| You will learn: The largest challenges that remote agents have encountered in working from home, and how to address these Features and functions within contact center systems that can help improve the agent experience and thus provide better customer experience Best practices for supervisors to best manage their remote agents |
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| | | Robin Gareiss President & Founder Nemertes Research |
| | | Peter Milligan Senior Manager of Portfolio Marketing Five9 |
| | | Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect, Publisher, No Jitter |
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