Retail Goes Self-Service | UPS' Business Is Booming | Trump Brand in Trouble

In this week's Grocery Tracker: Costco's out of the valley while Whole Foods sinks lower, Ocado creates a robotic grocery sorting arm, and food deflation hits grocers' bottom lines. Read More...

When busy shopping periods take place, such as right after the holidays or coming up on Valentine’s Day, it doesn’t take long before the fake delivery emails start reaching unsuspecting consumers. Craig McDonald, CEO of MailGuard, joined this week’s Hacker Tracker to provide some insight into how fraudsters perpetrate phishing email scams and how trusted brands can prevent their name from being dragged through the cyber mud. Read More...

Ever since chatbots were introduced, the quick messaging system has been growing. In fact, the global chatbot market is set to grow at a CAGR of 37 percent over the next five years, says Technavio. We see examples of chatbot growth, for instance with Domino's partnership with Facebook Messenger, plus Starbuck's Amazon Alexa integration. Will we continue to see companies joining forces to streamline online customer service? Read More...