Time to Take F&I Online

Dealers who offer F&I product information online are giving consumers a measure of comfort and control, says WardsAuto contributor John Stephens.

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Familiar Technology Clicks With Dealership Customers

Blimey, nearly half of  U.K. vehicle buyers say dealers who use the same smart technology they use in their own homes offer a far more positive customer experience.

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The Virtual Reality of Future Car Shopping

Virtual reality, video, Internet and other technologies can show shoppers the virtue of buying a particular car – with knowledgeable salespeople on the other end.

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Auto Exec: Consumers Command Industry

Focus on the retail buyer is the only way to succeed in today’s rapidly evolving automotive market, Toyota’s North American sales chief says.

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