| Enabling CX Improvements Through Agent Empowerment Event: This Thursday 3/10 at 2:00 PM EST Companies everywhere face a mounting challenge: keeping employees engaged while meeting customer expectations. A survey sought to understand how agents are equipped in the workplace to deliver on performance, engage with customers across channels in personalized and proactive ways, and identify the obstacles preventing proactive engagement. Join us 3/10 and hear from experts Mila D'Antonio of Omdia, Boris Grinshpun, and Nick Bandy of LiveVox as they discuss research data from their findings and offer a roadmap for aligning the agent experience to the customer experience to maximize contact center performance. Learn more about this event! Meet you there!Melissa MillerITPro Today | 