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Quick-service restaurants (QSRs) are increasingly rolling out kiosks to help diners customize their ordering experiences. Taco Bell is tapping into the technology with its “All Access” digital strategy to give diners ordering options across multiple channels. Senior Director of All Access Rafik Hanna tells PYMNTS how the kiosks help the QSR take its digital efforts to the next level. Read More...

Savvy retailers are eyeing shoppers who tap into multiple channels in order to peruse, choose and pay for their selections: 80 percent of the top performers in the PYMNTS Retail Innovation Readiness Index implemented cross-channel features. Discover how retailers are providing the technology and payments infrastructure to serve these shoppers. Read More...

It’s not always easy to get expectations to line up with reality — in commerce, in global trade or in digital security. However hard it may be, though, it’s necessary, because expectations misaligned on the front end can get very expensive on the back end. Read More...