Customers lean toward agile, frictionless ways to complete online processes in today’s digital-first world.
According to wpforms.com, “81% of people have abandoned a form after beginning to fill it out.” The data further states that “More than 67% of site visitors (...) abandon form(s) forever if they encounter any complications.”
Ensuring frictionless identity verification is crucial from a regulatory, fraud, and consumer experience perspective. Businesses need to depart from time-consuming and tedious identity verification processes such as in-person ID checks and extensive documentation (to prove address or identity). |
