| Overstock CEO: Why Immunity Passports Could Move Blockchain Tech Mainstream Overstock CEO Jonathan Johnson tells Karen Webster that the coming pandemic-recovery period could give blockchain an opportunity to deliver its first mainstream use case: powering âimmunity passports.â Giving consumers the opportunity to provision and then control access to a verified health status is something that he says airlines and sports arenas have an interest in supporting â and one Overstock is already exploring. |
| Citi: Corporate Treasuryâs Shift To The Digital Journey Corporate treasury departments long resisted going fully digital, but now the pandemic is leaving them with little choice. Tapodyuti Bose, global head of digital channels and data at Citi Treasury and Trade Solutions (TTS), told PYMNTS that adoption is growing by leaps and bounds. âToday, itâs the pandemic,â he says. âTomorrow, itâs a business requirement.â |
| Why Now Is The Time For CUsâ Digital Transformation Credit unions had to, by necessity, pivot toward digital banking in a few months when the pandemic broke out. But Todd Clark, CEO of CO-OP Financial Services, tells Karen Webster that debit and credit transactions are rebounding a bit â and hereâs what he thinks comes next for CUs. |
| What Famed Boston Eatery Petit Robert’s Owner Sees As Restaurants’ Future Times are incredibly challenging for restaurateurs, and Loic Le Garrec of Boston’s famed Petit Robert Bistro tells Karen Webster that every day has become a learning curve. Le Garrec says his restaurant has to think in entirely new ways about delivery services and interacting with customers — but believes consumers are hungry to get back to dining out for real in the very near future. |
| Will The Pandemic Finally Get Central Banks Interested In Building Digital Currencies? China is putting together a pilot program for a digital yuan, the U.S. is beginning to talk more seriously about digital dollars and 80 percent of central banks are looking at turning fiat currency into bits and bytes. With the pandemic upending financial systems worldwide, has the moment for government-backed digital currencies finally arrived? |
| | Delivering Cardholder Customer Service Report | | NEW DATA: Better Customer Service Could Sway 3 in 10 Consumers To Switch Credit Cards Credit-card issuers offer lots of bells and whistles to try to make their cards top of wallet, but might be ignoring an old-school approach to keeping consumers loyal â good customer service. PYMNTS recently surveyed more than 2,000 consumers and found that 30 percent would be willing to switch to cards that offer better customer service. Check out our Delivering Cardholder Customer Service Report to see all of our findings. |
|
