Consumer behavior, along with expectations, has certainly changed in the last few years. In this edition of AI/BOTS, we explore consumers and their behavioral changes when it comes to shopping due to the increased use of AI by retailers.  Read More...

Consumers are bypassing the search engine and heading straight to Amazon for their eCommerce needs. Google doesn't like that, so it's amping up its shopping strategy with a new swipeable carousel and filters in its mobile product card unit ads. It also introduced the free tool, Google Manufacturer Center, last month, which gives product makers more control over how their product is presented and could help create the more tailored experience that consumers have come to crave.   Read More...

NEW REPORT: Mobile Platforms Take Personalized Aim At Amazon’s eThrone

While specialty stores have traditionally had personalized service locked up, mobile platforms are finding ways to disrupt retail in its wheelhouse, while taking a stab at Amazon’s Achilles’ heel. In August’s PYMNTS Payments Powering Platforms Tracker, powered by WePay, Stephan Schambach, CEO and founder of commerce platform NewStore, discusses how the company is developing personalization and service features that can help specialty retailers compete with those eTailer Goliaths. (He should know, he founded Demandware.) Plus, headlines and rankings of 65 platform providers, inside the Tracker.  Read More...