The independent regulator of
health and social care in England

Sign up to our new provider portal today

Our new provider portal is now available for everyone

All providers registered with CQC are now able to create an account on our new provider portal.

From today if you have a role registered with CQC you can use your email address associated with your CQC registration to create an account on our new portal.

Our new portal will offer a better experience when submitting statutory notifications and completing some registration actions.

Here's what to do to get ready for these changes:

Use the right email address when signing up to the new provider portal

It's important that registered managers in the same provider don't use a shared email address to create their provider portal account.

Previously, we allowed people to use shared email addresses for portaluser accounts. To increase security for all users and to maintain confidentiality, we can no longer allow this. Each user must use a unique email address on our new provider portal.

New provider portal accounts will synchronise with our registration data. Because of this, emails such as info@carehome.com, utilised by multiple registered managers at a provider will now be restricted to one user on the portal. This adjustment ensures that each user has a unique login credential, enhancing security and accountability within the CQC's systems.

Registered managers currently sharing an email address should change to a unique email address and notify us as soon as possible. To update us you will need to submit a Changes to registered details: change contact details notification form

What you'll be able to use the new provider portal for

From today you'll be able to submit the following notifications through the new provider portal:

You'll also be able to undertake a range of registration activity within the new provider portal.

For all other notifications and the full range of registration activity you can continue to download forms from our website and submit via email.