How do you address bad behavior that has been allowed to persist for years?
| AUGUST 9, 2023 • VOL. 21 ISSUE 32 | | | Hi John,
When it comes to behavior, you may have heard us say, “What you permit, you promote.” So what can you do if your organization has “promoted” bad behavior for years? Today’s Q&A offers insight.
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| | Crucial Conversations for Accountability
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| | Speaking Up to Problem Employees | | by Brittney Maxfield
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| I recently assumed the role of assistant nurse manager in a very busy procedural area of a hospital. I have learned that one of our technicians has been causing drama on the team for several years. Nurses have been known to cry because of her aggression and passive-aggressive behavior. Previous management didn’t know how to deal with her, as she incessantly denies accusations. How would you recommend I confront this person with a Crucial Conversation?
Signed,
Tired of Drama
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| | | | Several years ago, we did a research study on the impact of interpersonal drama in healthcare. And the takeaway is probably no surprise to you—drama in healthcare isn’t just reserved for nighttime television. Most caregiver teams experience predictable and toxic levels of drama in the form of slackers, timid supervisors, toxic peers, arrogant doctors, you name it.
We surveyed 1,200 physicians, nurses, and staff and found five interpersonal issues that are particularly pervasive and destructive: poor initiative, difficult peers, failure to hold others accountable, unresponsive physicians, and managers who play favorites. Let’s zone in on difficult peers.
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| | | | | | Sep 11–15 | | Crucial Conversations® for Mastering Dialogue | | Join us live online and learn how to: Resolve conflict. Speak your mind truthfully and tactfully. Reach alignment when stakes are high and opinions vary. Navigate the most important interactions at home and work.
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| | | | | | Even if you are on the right track, you will get run over if you just sit there. | | | | | |
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