Your customers don't stand still, and neither should your insights. A 360-degree view helps to engage customers in the right way, which is important because personalization does matter. 77% of consumers have chosen, recommended, or paid more for a brand that provides a personalized service or experience, according to Forrester.
The ultimate goal is to get to know the customer and provide a full experience (marketing, buying, and ownership) that's personally tailored to them. Moving toward effective personalization is a long-term investment, but today's customers expect it.
See how to put audience data to work at: "Effective Personalization in a Real-Time World"
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