New Articles On–off controls that switch between two different system states need to clearly communicate to users both the current state and the state the system will move to, should the user press that control. (6 min. to read) Organize user research in a research repository to communicate and track insights across teams and over time for success and to grow ResearchOps. (5 min. to read) New Videos Three stereotypes explain much resistance to improving the usability of complex applications for domain-specific tasks: that people like the old ways, that they are experts in the existing UI, and that training will make up for bad design. All are misleading. (3 min. video) Advice on how to balance breadth and depth of skill within the many different subdisciplines of the user experience profession. You can't be great at everything, so how do you choose where to specialize in your UX career? (3 min.video) Virtual UX Conference Americas/Europe/Middle East: November 9–20 (each course = 2 half days) Americas/Europe: December 5–11 (each course = 1 full day) Asia/Australia/North America: January 23 – February 5 (each course = 2 half days) Full event program describing all full-day UX training courses and the virtual conference format. Journey Mapping Study We are researching how individuals and companies use journey maps in UX. If you have created or helped create journey maps, please share your experience and complete the following survey. Your responses will help us generate insights and understand the state of journey mapping in our field. All responses will be kept anonymous. https://link.nngroup.com/journeymapsurvey Respondents will have a chance to win a free report or online seminar of their choosing. 1-Hour Online Seminars Mobile App Accessibility: October 27 See list of all 1-hour online seminars. | 