BONUS PODCAST Journey-Centric Design: The Evolution of UX Design Operations Feat. Kim Flaherty, Sr. UX Specialist at NN/g Product-centric design can be an efficient way to design interfaces, but it can often lead to disjointed and poorly optimized customer journey experiences. Kim Flaherty shares her recent research into journey-centric design, and insights on how a journey-centric design practice can help organizations overcome product-centric challenges. | 