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Dear readers,

It seems like the bank that could do no wrong...finally did. 

Despite the ups and downs of the market, JPMorgan's businesses have stayed remarkably consistent. It picked up more share in trading last year than other bank and its share price also performed  rivals by a wide margin. 

But as JPMorgan proved this past week, it isn't perfect. The bank said on Thursday that it was scrapping Finn, its online bank geared towards millennials, after a year. JPM has instead decided that it will focus on attracting young savers through Chase, its primary consumer brand. Existing Finn customers will be transferred to Chase accounts.

If you're new to the Wall Street Insider newsletter, you can sign up here.

It's a remarkable about-face for a bank that was believed to understand millennials better then well, anyone.  JPMorgan in 2016 famously cracked the credit-card code with millennials, launching the Chase Sapphire Reserve, which became an instant phenomenon and helped ignite an all-out rewards battle among credit-card companies.

When Finn launched, JPMorgan said it had designed the product "by working closely with millennials for more than a year" to understand their unique money challenges and what influences their spending.

"When it comes to money, millennials told us they don't want to feel like they're being judged," said Bill Wallace, CEO of Digital at Chase said at the time. "So, we designed Finn to put them in charge, no matter where or how they're spending."

But solving digital banking for the younger generation proved more challenging, and Finn's run was short-lived.

We also spoke to several Wall Street experts who said they weren't surprised about Finn's downfall and all voiced uncertainty around the decision to create a separate brand in the first place.

"Who is Finn? Nobody knows who it is," Alyson Clarke, principal analyst at Forrester, told Business Insider. "It takes time to build that brand recognition and emotional connection."

Finn also didn't offer some of the popular benefits commonly found on other startup banking apps. The checking account earned no interest, and the rate on the savings account was poor compared to rivals. Finn only offered as much as 0.04% for customers with more than $25,000 in savings, while many digital competitors, including Goldman Sachs' Marcus, offer in excess of 2%— 50 times more generous.

Finn's fall offers a cautionary tale to big banks who may think they they can capture the hearts and minds of younger savers just because they have scale. Brand differentiation matters, and if Wall Street isn't able to create something for millennials that is materially better than their core existing product, users aren't likely to follow. 

You can check out the rest of our JPMorgan coverage here. 

Have a great weekend! 

Olivia


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