"It’s important to build an open mindset and a strong ability to listen to each other's issues, brainstorm things that may be completely outrageous, and listen without judgment." — Cori Loescher, BSN, MM, RN, NEA-BC, chief nursing officer and vice president for patient care services, Brigham and Women’s Faulkner Hospital For Brigham and Women's Faulkner Hospital, overcrowding in the emergency department last year necessitated a practice redesign. For this week's lead story, Cori Loescher, BSN, MM, RN, NEA-BC, the Boston hospital’s chief nursing officer and vice president for patient care services, spoke with HealthLeaders about how she and her colleagues from all levels collaborated to solve the overcrowding problem while continuing to provide high-quality care. | 