Hello John,
The energy sector is at a point of fundamental change. New technological developments, changes in policies and regulations, and structural changes leading to the rise of new competition are forcing companies to redefine their operating models as well as the relationship that they have with their customers.
With the new world unfolding, digital opportunities are opening for utility companies to redefine products and services, support decentralized energy production, and build deeper customer relationships by moving from an energy asset-based focused to a more customer-centric focus.
Based on insights from Quadient’s energy experts and utilities customers, this paper presents an overview of key trends in CX that are impacting the energy market. While recognizing that digital transformation will play out over long timeframes, this paper aims to provide practical advice that can be used today to build superior customer experience.
Please enjoy access to this complimentary whitepaper.
With so much disruption impacting the industry, there is no time to wait. |
