| Forward-thinking manufacturers are moving beyond building great products, undertaking wide-ranging digital transformations to deliver new services and enhanced customer experiences. Read More ▶ |
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| | | White Paper: Genesys Telecommunications Laboratories Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction. Read More ▶ | | From data scientists to data security pros, the battle for the best in IT talent will wage on next year. Here’s what to look for when you’re hiring for the 7 most in-demand jobs for 2018 — and how much you should offer based on experience. Read More ▶ |
| | Turn your appliances on/off remotely from your mobile device, or with your voice via Alexa. Or automate with a schedule. The plug also monitors and helps control energy usage, and the slow drain that occurs even when devices aren't in use. Read More ▶ |
| | Architecture matters too much to entrust to a framework or methodology. But don’t worry: Not having a methodology isn’t a problem; it’s a liberation. Read More ▶ |
| | An enterprise project management office (EPMO) differs from a traditional PMO in that it operates at a strategic level in collaboration with executives to ensure projects and portfolio activities are conducting to the benefit of the overall business. Read More ▶ |
| | | | Expert CIO Bruce Lee discusses three traps that can trip up CIOs as they drive digital transformation initiatives. Read More ▶ |
| | Independence has its upsides and downsides. IT pros lend firsthand advice on the challenges of going solo, Read More ▶ |
| | White Paper: Genesys Telecommunications Laboratories In this commissioned total economic impact study (TEI), Forrester Consulting examines the PureCloud platform-costs to deploy, benefits, risks associated and return on investment. Forrester interviewed customers across North America, Europe and Asia Pacific with years of experience using the PureCloud platform-to give you a comprehensive framework for evaluating this cloud-based omnichannel contact center solution. Read More ▶ | CIO Insider | Editor's Picks |
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