| Special Report: Customer Experience |
40% of retailers expect to employ AI in their customer experience (CX) design by the end of next year, according to IDC. And customers are ready for the change. Pew Research recently reported that 65% of Americans expect most retail interactions to be fully automated within 20 years, and the same amount see robots and drones making most city deliveries within the same time frame.
And according to research from Facebook IQ, human conversations about chatbots have increased fivefold on the social media giant’s platform since 2017. People are obviously thinking about the intelligent machines that are increasingly standing in for our human interactions.
In Profit’s spring issue, Oracle experts and customers explore trends such as AI and machine learning that are revolutionizing the area of CX. Read on to learn about the tools and strategies leading companies are utilizing to keep ahead of the competition. |
