Loyalty insights from Bain
| | | | | Take our short quiz to learn how customer-centric your organization is today and receive practical suggestions for how to move forward on the path. | | |
| Everyone wants to know how to build a culture of customer-centricity, but few understand the critical factor is employees. |
|
|
|
| Advanced innovators are driving growth through new direct-to-consumer, value-added services and business models—but there is still a long way to go. |
|
|
|
| Lara Caimi of ServiceNow sits down with Bain's Justin Murphy to discuss how a great customer experience is essential to any successful business. |
|
|
|
| How are we doing? When shared services organizations ask that question of their internal customers and act on the feedback, great business outcomes can happen. |
|
|
|
|
|
|
|
|
