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CIO First Look
Stay up to speed with the dayâs top stories for IT leaders
May 10, 2024
TIAA modernizes the customer journey with AI
The financial services organization overhauled its customer service operations, weaving together machine learning models, generative AI, and customer journey mapping to improve customer experience and predict trouble points. Read more
10 IT skills where expertise pays the most
Data from Dice sheds light on 10 enterprise mainstay skills where IT pros who have honed their craft to expert level can earn five-figure salary premiums. Read more
What is ERP? Enterprise resource planning systems explained
Enterprise resource planning (ERP) systems standardize, streamline, and integrate processes across a wide range of business functions. Hereâs what to know about these critical IT systems. Read more
Colorado AI legislation further complicates compliance equation
Senate Bill 24-205, which takes aim at company use of AI in making âconsequential decisions,â passed the stateâs assembly, leaving gray area on how to comply. Read more
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SAP, IBM Consulting partner to offer genAI-based services
The partnership will see both companies offer generative AI-based services to enterprises via RISE with SAP offering. Read more
Essential skills and traits of chief AI officers
CAIOs require a multidimensional skill set to drive innovation, establish and lead an AI-ready culture, and create tangible organizational results leveraging a complex and rapidly evolving technology. Read more
Strong CIO-CISO relations fuel success at Ally
CIO Sathish Muthukrishnan and CISO Donna Hart have forged a partnership steeped in Allyâs culture of radical candor that keeps the financial services firm secure and innovative. Read more
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