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Featured Content | Tips for improving bedside manner in telehealth visits | In a recent Massachusetts General Hospital webinar, Neil Naik, MD, emergency medicine simulation education director at Weill Cornell Medicine in New York City, offered physicians suggestions on how to improve their bedside manner as they transitioned to providing care via telemedicine, which for many, is not a modality they were very familiar with prior to the COVID-19 pandemic. |
Understanding zero tolerance | When addressing disruptive physician behavior, organizations must understand an often confusing phrase: zero tolerance. Many medical staffs are adopting a zero-tolerance policy with regard to disruptive behavior, but some hospitals are confused about what exactly zero tolerance entails. This confusion is understandable because this phrase has been defined in two ways: strict and less strict. |
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