Master conflict resolution in this 2-week online course.
Tuesdays, November 12 & 19 2-Week Online Course + Workshop |
Enhance your work life and relationships by learning how to approach conflict and challenging conversations with confidence in Managing Conflict with Colleagues and Patrons starting Nov. 12. In this interactive, online course, you will learn how to: Identify both positive and negative effects of conflict in the workplace Recognize how your conflict and communication styles and experiences might contribute to difficult interactions, and how you can use your strengths to promote positive relationships with colleagues and patrons Apply conflict resolution or de-escalation skills to a specific library patron interaction Determine steps you can take with a challenging colleague to improve your working relationship |
Request a discount for groups of 3 or more and work with your colleagues on a project for your library. |
Dedicate a portion of your annual PD budget towards seats in our courses and receive 25% off our lowest price for each seat. Allocate seats to staff as needs arise over a 12-month period of your choosing. Click here to request more information. |
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