WardsAuto – Customer Experience Edition
WardsAuto The Big Story - Dealer Issue
 

MAY 17, 2018

Trim Time in F&I

One way to streamline sessions in the F&I office is to electronically provide the business manager with data garnered from a car shopper’s digital activities.

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The Future of Retail
Interbrand’s Executive Creative Director, Ryan Brazelton discusses how do brands and their retailers stay relevant and develop strategies that will resonate with consumers in the future with all of the transformational changes on the horizon using insights gleaned from brand and retail experience leaders, innovators, and disruptors. Learn more about TLS Automotive CX Summit Series at http://tlsummits.com/automotive-cx-summit-2018/

Boutique Car Dealerships Coming Soon?

Smaller customer-experience-centric stores may be on the horizon.  

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If Customers Hate Haggling, Why Do It?

When you go online to buy that laptop, smart watch or camera, Amazon doesn’t say, “You have to meet us at our office before we can answer your questions.”

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Survive the ‘Retailpocalypse’

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The automotive industry is undergoing a dramatic transformation.

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