| Uber loses Grubhub to Just Eat, Amazon taps Goldman for SMB credit, The four shopper personas driving the digital shift | | | Virtual Roundtable Discussion |
| Why Cash Management Is Driving Corporateâs Digital Payments Transformation Businesses are diving head first into digitizing their back offices â but while eInvoicing and online-payments acceptance are a start, true digital transformation in the B2B ecosystem must go further. Karen Webster speaks with MerchantEâs Sandra Blair, Payouts Networkâs Keith Smith and Sojernâs Walter Goracke on the progress organizations have made on digitization efforts and whatâs next for cash-management strategies amid the shift toward a B2B eCommerce model. |
| Navigating The ID Verification Challenges Of âImmunity Passportsâ More and more daily activities are moving online, making proving who you say you are vitally important. Zac Cohen, chief operating officer of Trulioo, tells Karen Webster thatâs putting the complex issues surrounding ID verification, public health and even fraud front and center, including issues around digitized âimmunity passportsâ and the privacy and ethical issues they raise. |
| How Card Issuers Can Stay Competitive In The Post Pandemic World The pandemic has slowed the global economy to nearly a standstill and consumers have dramatically curtailed credit card spending. Add in the fact that what commerce there is has gone highly digital and the pressure is on for card issuers to rethink their business plans. Jeff Chernivec, Elanâs senior vice president of strategy, tells PYMNTS card issuers must rethink customer relationships â and how best to expand and improve them â to remain competitive. |
| Sensory CEO: Voice Technology Is About To Make Itself Heard Voice technology’s adoption has been growing for years, but the post-pandemic will give it a once-in-a-lifetime opportunity to expand, according to Todd Mozer, CEO and chairman of voice-technology firm Sensory. He tells Karen Webster that in the COVID-19 era, few retail customers will want to use keypads in stores, nor will they lower their masks to accommodate facial-recognition systems. |
| PSCU On The Digital Shift And Branch Banking’s Future The digital leap that’s confronting financial services actually offers an opportunity for credit unions to cement their relationships with consumers. Dean Young, executive vice president and chief experience officer at PSCU, tells PYMNTS that CUs need to leverage not just digital channels, but also the inherent strengths of the branch-banking experience. |
| | Great Reopening: Shifting Preferences | | NEW DATA: The Four Shopper Personas Driving The Digital Shift Forty percent of consumers who have been working remotely since the pandemic began are eager to leave their homes and work on site. Meanwhile, 70 percent of those who have been buying groceries online want to remain hunkered down at home. Why are some eager to re-enter the world while others double down on digital? The Great Reopening: Shifting Preferences edition, surveys 2,065 consumers and finds four distinct digital shopper profiles that help to explain how digital features will play into consumers' plans to work, shop, eat and play in the months to come. |
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