Ulta Beauty Leads Another Wave Of Furloughs; Plus, Rethinking The TJX Store-Only Commitment; And Clienteling Has Its Moment
 
 
 
 
 
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April 9, 2020
 
 
 
 
  Shop Talk®
 
 
 

Could TJX, Other Offline Retailers Regret Their eCommerce Abandonment?

 

TJX, Burlington and Ross Stores are among the companies handing out furloughs to their workforce, even as they previously opted out of eCommerce options. Would they have made that decision if they had known their stores would be closed for March and April? Several experts weighed in on the topic for PYMNTS.

 
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  Retail Jobs
 
 
 

Retail Job Losses Await COVID-19 Turnaround

 

The retail sector played a large part in last week’s historic unemployment numbers. But exactly when those numbers could turn around depends on more factors than a simple lifting of shelter-in-place orders. A German business process could hold some clues to the government’s role in facilitating retail recovery.

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  Retail Innovation
 
 
 

Clienteling Gives Retailers COVID-19 Interaction Options

 

The concept has been around for years as an effective way to merge mobile technology, in-store sales associates and valuable customers. But with nonessential stores closed, clienteling provides a way to communicate and even upsell customers during a time when face-to-face contact is on hold.  

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  Today In Data
 
 
 

Retaining Subscribers With Better Payment Options, Pause Features

 

The coronavirus is causing a large economic downturn and is pushing consumers to curb their spending wherever possible, while subscription plans are now on the chopping block. Take a look at how features like the ability to pause subscriptions or better payment options could help keep consumers signed up for subscription plans.

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  What's Hot Today In Retail
 
 
- Nordstrom: Finances Could 'Become Distressed' If Stores Stay Shuttered
 
- Ulta Beauty To Put Many Retail, Salon Associates On Leave
 
- Away Luggage Company Furloughs Approximately Half Its Staff
 
- Alipay Rolls Out Digital Tools To Support Wuhan Businesses
 
- Dick's Sporting Goods Puts Staffers On Leave Amid COVID-19
 
- McDonald's Sales Drop; CEO Takes 50 Pct. Pay Cut
 
- Starbucks Expects 2Q Earnings Drop Of 46 Pct Amid Pandemic
 
- US Unemployment Claims In Last Week Expected To Hit 5.25 Million
 
 
  Best of PYMNTS.com  
 
- NEW DATA: 60 Percent Of US Consumers Now Live Paycheck-To-Paycheck
 
- Mastercard: Helping Merchants Grapple With The Upcoming Chargeback Deluge
 
- Trōv: Why Insurers Still Cling To The Paper Check
 
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