JPMC: How Payments Drive Customer Loyalty Amid A Digitization Push With the pandemic forcing firms into new business models and adjusting to rapidly changing customer behavior, brand loyalty is more important than ever to preserve revenues. But launching a web store or enabling curbside pickup isnât enough to meet the demands of today. Laura Miller, JPMorgan Chaseâs president for merchant services, tells Karen Webster about the role that payments plays in optimizing digital-sales strategies and elevating the customer experience. |