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Loyalty Insights

August 2023

Using AI to Build Stronger Connections with Customers

Maureen Burns, Sharona Sankar-King, Priscilla Dell’Orto, and Eduardo Roma explore the power of applying #AI to foster strong customer experiences in Harvard Business Review.

 

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NPS Prism CX Benchmarks Report

NPS Prism’s Benchmarks Report analyzes industry-wide NPS scores, trends, and critical drivers for your company’s CX strategy.

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Listen in:

 

WVU on The Founder of Quantifiable Loyalty

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NPS Podcast: Ben Reason | Humanizing Experiences: The Power of Design in Creating Meaningful Connections

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NPS | No Strings Attached: Genuine Referrals as the Secret to Earned Growth

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We are pleased to announce launch of early access to the NPS® Outer Loop solution, powered by Qualtrics XM. You can read the full announcement or visit the product page.

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