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Delivering On Restaurant Rewards

Loyalty Rewards Boost Takeout Spend For A Third Of US Consumers

U.S. consumers spent a hefty $486 billion on takeout orders in 2020, and rewards programs could drive one-third of them to spend even more. Restaurants that don’t offer online access to loyalty and rewards risk falling behind as takeout takes center stage. The latest edition of Delivering On Restaurant Rewards surveys 2,096 consumers to analyze how loyalty and rewards programs can help drive takeout spend.

PYMNTSTV: Next-Gen Business Banking

FISPAN, Stripe Drive Strategies On Embedded Business Banking

Whether it’s to open new revenue streams or drive back-office efficiency, corporates today demand an increasingly integrated banking experience. In a recent panel discussion with Karen Webster, FISPAN Founder and CEO Lisa Shields, Stripe Business Lead of Treasury Tara Seshan and City National Bank Executive Vice President of Treasury Management Solutions Verna Grayce Chao discuss the many strategies to achieving personalized, contextualized business banking.

Customer Experience

It’s Complicated: Consumers Go To Video When Content Gets Tough

PYMNTS research shows the consumer relationship for banking requires a personal touch, which is often hard to scale. As SundaySky Vice President of Customer Success Caitlin Fox told PYMNTS, the more important an experience is to the customers, the more likely it is they are going to want a personal touch.

InsurTech

Buddy Serves Adrenaline Junkies With On-Demand Accident Insurance

This app-based insurance interface for on-the-go athletes is now available in 38 states and can help take the "burn" out of "crash and burn." Buddy Co-founder and CEO Charles Merritt told PYMNTS that he sees his company as disrupting the health insurance business.

Subscription Management

Cancel Culture: Technology Makes Managing Subscriptions Easy For Consumers and Banks

Any consumer who’s ever subscribed for anything is familiar with the negative option. Sign up for the free trial, and if it’s not properly tracked, the consumer pays for something he or she might not want. As Minna co-founders and CEO Joakim Sjöblom and Chief Operating Officer Jonas Karles, told PYMNTS, it’s a problem for banks too – and it doesn’t have to be.

NEW DATA: Flexible Healthcare Payments Provide Critical Care To Patient Satisfaction

Healthcare payment plans are a big draw for 63 percent of consumers — but only 44 percent were offered one in 2020. This disconnect can drive even the most loyal patients to seek out other healthcare providers. In The Healthcare Payments Experience Report, PYMNTS surveys more than 2,000 consumers to examine why medical providers’ financial health depends on offering their patients flexible payment options and digital-first experiences.

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