| PODCAST: Customer Loyalty |
| JPMC: How Payments Drive Customer Loyalty Amid A Digitization Push With the pandemic forcing firms into new business models and adjusting to rapidly changing customer behavior, brand loyalty is more important than ever to preserve revenues. But launching a web store or enabling curbside pickup isnât enough to meet the demands of today. Laura Miller, JPMorgan Chaseâs president for merchant services, tells Karen Webster about the role that payments plays in optimizing digital-sales strategies and elevating the customer experience. |
| Digital Identity Tracker⢠|
| Using AI And Biometrics To Digitize Estate Planning Estate planning has historically meant knocking on an attorneyâs door and filling out paperwork. Laws requiring consumers to have in-person meetings and submit physical ID documents have kept this antiquated system intact even as lawyers adopt software to manage their cases. But in our latest Digital Identity Tracker, Trust & Will CEO Cody Barbo discusses how artificial intelligence (AI)-powered biometric ID solutions can help provide an alternative solution to digitize estate planning and keep all documents current. |
| Digital Consumer Onboarding Tracker⢠|
| Onboarding Sellers At The Speed Of Revenue Online sales have increased by an impressive 25 percent since March began â an opportunity for individual and third-party sellers to list and quickly sell their products. Unfortunately, eCommerce marketplace onboarding can often take as long as a month. In the latest Digital Consumer Onboarding Tracker, Jonathan Peacock, CEO for eCommerce sales platform Zibbet, discusses how automated product categorization and data analytics can compress the onboarding experience from one month to less than 5 minutes. |
| SMBs Find Revenue Stability In An Offline-To-Online Migration At a time when everything from the future of travel to the ability to visit brick-and-mortar stores remains uncertain, firms must embrace flexibility in both their business models and their revenue streams. Prajit Nanu, CEO at Nium, tells Karen Webster how offline-to-online migration and the adoption of digital-remittance services can enable small retailers, finserv providers and others to unlock revenue stability today and prepare for the new normal of tomorrow. |
| Boingo: Consumers Will Push 5G Adoption Curve Gaming. Virtual Reality. Airports and manufacturing facilities. The connected economy is poised to become ever more connected with the help of 5G. As Michael Zeto, senior vice president for global strategy and emerging businesses at Boingo, tells PYMNTS, consumers will increasingly adopt 5G and then enterprises will. However, he notes, that 5G is less about technology and more about the ability to make data-driven decisions in near-real time. |
| | Payroll | | Visa Direct Powers Real-Time Payroll For Frontline Workers While instant access to wages earned has been a feature of the gig economy for the past several years, most workers still mostly wait a few weeks to pick up their pay. But Cecilia Frew, senior vice president, Visa Direct, tells Karen Webster that's something Visa is working overtime to change â and particularly for the frontline workers paid by the hour. Frew says these workers need immediate access to pay now more than ever â and employers serious about upping productivity and keeping workers loyal must get on board with the idea now. |
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