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6 Shifts That Are Reinventing CX
| 6 Shifts That Are Reinventing CX Oct. 20, 2021 | 2 PM ET |
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| | Mark your calendar as busy on October 20th at 2PM ET because you're invited to a webinar that will discuss 6 Shifts That Are Reinventing CX.
This 1-hour roundtable discussion will examine findings from “The State of Customer Experience 2021”— surveys of 2,629 consumers and 690 CX executives — that shows how we’re entering a new phase of CX.
You will learn:
Why AI is a top strategic priority for CX organizations Where siloes are the greatest barriers to success Why balancing data use and privacy is table stakes How to best to adjust to the shift in channel use When it’s optimal to shift to the cloud Who among your frontline staff are poised to shine
While some organizations flounder, companies that lead with CX have countless opportunities to win in today’s experience economy. Register today to make sure your company is ready. |
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| [Special Giveaway] First 25 attendees of this webinar will receive a $10 Amazon.com Gift Card* |
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| | | Ginger Conlon Thought Leadership Director, Genesys |
| | | Eric Krapf GM & Program Co-Chair, Enterprise Connect Publisher, No Jitter |
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