It’s not just that the new world is starting to feel normal.
For many of us, we’re starting to forget what the old world felt like.
Anyway, pining for the good old days can get counterproductive, really quickly. It takes your eye off the new opportunities that might be emerging.
The good news is, in knowing that the one thing that human beings ALWAYS, ALWAYS, ALWAYS do eventually, is adapt.
And so we are. Yet again.
Shep Hyken interviews Jason, they discuss how culture impacts customer service and experience and strategies for designing the company culture.
