SEPTEMBER 17, 2020

WardsAuto 2020 Service 150: Fixed Ops Are Special Ops

Here’s our ranking of supercharged service departments at U.S. car dealerships.

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Mercedes-Benz Adds Augmented Reality to Techs’ Toolkit

The glasses allow Mercedes-Benz experts to see remotely what a technician sees in real time, to help diagnose and fix complicated problems without having to visit the dealership. Porsche Cars North America uses a similar system with augmented-reality glasses.

Aeris, Dealer-FX, Mitsubishi Launch Service Partnership

Dealer-FX integration enables Aeris mobile app users to easily manage vehicle maintenance care for Mitsubishi owners.

Show of Hands: ‘Who Wants to Be a Car Dealership Mechanic?’

In a Wards Q&A, Toyota’s Joseph Myers talks about the dire need to recruit and train auto technicians. He also tells a story illustrating the big role dealers play.

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