Weekly Monitor Digest: Last Week's Top Stories (2/6 - 2/10)

Save the Date! Zendesk Will Join Us in the BetterIT Slack Community This Friday for an Exclusive AMA

BetterIT | Join us in the BetterIT Slack Community this Friday (2/17) at 2:00pm EST for our first-ever SaaS vendor AMA with Zendesk Senior Product Manager Max McCal. Ask Max questions like, "What is one Zendesk tool or feature that you feel is vastly underused and could add immediate value if I were to start using it today?" or "What tips/strategies would you recommend we employ when trying to get the attention of a vendor’s support team?"

How to Track Employee Well-Being as a KPI

CIO | Healthy organizations start with healthy employees. The good news is that there is a way to measure well-being like any other key performance indicator.

Malware Distributors Are Switching to Less Suspicious File Types

Network World | Recent email-based malware distribution campaigns have used malicious LNK and SVG attachments instead of JavaScript.

Seeking SaaS Management Success? These 11 Guiding Principles Will Get You There

BetterCloud Monitor | In this recap, we share the video, slides, and transcript of our in-depth webinar, "The 10 Commandments of the SaaS-Powered Workplace." Anonymous sources say: "It's the best webinar recap of all time."

ICYMI: An Easy Way to Color Code and Organize Ideas in a Google Doc

BetterCloud Monitor | Here’s a great way to highlight and color code specific ideas and then export them to another document, so that your ideas are all instantly and neatly organized for you.

ICYMI: How to Use Goals in Google Calendar

BetterCloud Monitor | We all have different types of goals that are important to us, like getting healthier or building a new skill. There’s a solution inside of the Google Calendar app to help make achieving your goals a little easier.

ICYMI: 3 Common Help Desk Processes You Can Automate Across SaaS Apps

BetterCloud Monitor | If your organization uses multiple SaaS products, automating help desk tasks across them is a great way to work more efficiently and save time.

SaaS Updates Summary: February 6–February 10

This past week, Google introduced a new product called Google Cloud Search, Trello added offline support for mobile, and JIRA Service Desk released an integration with xMatters. Click the link to learn more!

Hello from the other side (of your screen),
Scott, Christina, and Andrew