Patient billing and collection are key components to revenue cycle management. Patients have made their priorities clear: They want expanded payment options, cost transparency, and digital billing tools. However, many patients still experience confusion over cost-sharing with payers, uncertainty around the amount owed, and limited ways to pay.
In this panel, revenue cycle leaders discuss how health systems can deliver consumer-friendly options to improve both collections and patient satisfaction.
SPEAKERS:Ryan Klein, Senior Director of Patient Access and Financial Experience, UW Health Mike Lorenz, Director Revenue Cycle, INTEGRIS Health Eric Sulivant, Solution Strategist, Waystar Andy Talford, Senior Director, Patient Financial Services, Moffitt Cancer Center Luke Gale (Moderator), Revenue Cycle Editor, HealthLeaders
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