Last week, the UK Government proposed giving the Office of Communication (Ofcom) the necessary powers to regulate social media companies; specifically focusing on harmful content being posted to websites that allow the sharing of user-generated content.
We caught up with some social media professionals to get their reaction…
Customer Journey Mapping Best Practice Guide Customer journey mapping is an essential piece of the puzzle when it comes to understanding and improving the customer experience. The purpose of this guide is to provide an overview of customer journey mapping and a simple starting point for anyone yet to map out their customer journeys.
Digital Transformation Monthly – February 2020 As digital transformation becomes a priority for organisations of all shapes and sizes, this monthly report offers valuable inspiration to both B2B and B2C companies across sectors.
