What clients expect from their accountant 2020 report
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| | | | What clients expect from their accountant 2020 report | | Hello Voornaam, | | The tax and accounting industries are notorious for their long-winded processes, difficult hurdles, and less-than-stellar customer service track records. And in this digital age and the expanding "experience economy", operating under these antiquated tenets is not sustainable anymore. | | That's why we compiled the "What Clients Expect From Their Accountant" 2020 report—it's designed to be a firsthand look into the modern expectations as documented from real taxpayers. The report covers three main topics: | | What makes working with a tax accountant either a bad or good experience How technology affects the client experience Gaps in client knowledge about services offered | | Click the button below to get your copy today! | |
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