Why Digital is Key for Contact Centers

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Free Webinar: Digital Transformation in the Contact Center

View this Email in Your Browser SAVE MY SEAT The Digital Urgency for Customer Service in the Pandemic Era and Beyond Wednesday, September 9, 2020 | Time: 2:00 PM ET / 11:00 AM PT (Duration: 60 Minutes) Consumers have gone digital in a hurry as the pandemic combines with economic uncertainty to change customer behavior and enterprise requirements. It is no wonder that digital transformation of customer service and engagement has once again risen to the top of the executive agenda. How can contact centers deliver on this new, urgent imperative?   Sponsored by: Hosted by: In this webinar, the leading contact center analyst, Sheila McGee-Smith of McGee-Smith Analytics, will discuss how contact centers can achieve their digital transformation goals, and will help attendees understand how to make the most of the new technology and business trends to improve customer service. SAVE MY SEAT Presenters Sheila McGee-Smith President & Principal Analyst McGee-Smith Analytics Sam Hahn Technology Evangelist eGain Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect, Publisher, No Jitter   #EC20   Enterprise Connect Webinars c/o Informa Tech Informa Tech Holdings LLC registered in England & Wales with number 8860726, registered office and head office 5 Howick Place, London, SW1P 1WG, UK.   This email was sent to newsletter@newslettercollector.com.   Privacy Policy | Unsubscribe Copyright © 2020 Informa Tech Holdings LLC. All Rights Reserved.