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View in Browser CHECK OUT ICMI Here Are Some Reports We Picked Just For You, Jon Check out all of these must-read reports - you have access free of charge! ICMI Top Picks: ➤ The Vital Evolution of Customer Service Agents in a GenerativeAI Automated Age ➤ 5 Trends That Will Impact Contact Centers in 2025 ➤ A Quick Start Guide to Level Up Your Contact Center Career ➤Build a Retention Playbook Based on Your Employees' Most Fundamental Needs EXPLORE MORE ON ICMI.COM Webinars Trend Reports Toolkits Research Contact Center Expo Online Training Live-Virtual Training Private Group Training Consulting Solutions Site Certification ICMI c/o Informa Connect Informa Connect Limited. Registered in England & Wales with number 01835199, registered office 5 Howick Place, London, SW1P 1WG This email was sent to newsletter@newslettercollector.com. Received this email as a forward? Sign up for our Newsletters. To understand how we use your personal information, please see our Privacy Policy | Unsubscribe Copyright © 2025 Informa Connect Limited. All Rights Reserved.