| AmEx cleared to operate in China, Chargeback fears prompt merchant fund delays, PayPal on the pandemicâs digital shift | | | From T-Shirts To PPE â What Hanes Learned From Its Supply Chain Pivot Clothing brand Hanes jumped from producing T-shirts to fighting the global personal protective equipment (PPE) shortage by manufacturing 200 million face coverings and counting. But transitioning production required leveraging local supply chains and restarting shuttered factories, says Vice President Matt Hall. In the PPE Supply Chain Report, Hall discusses what it takes for companies to pivot their supply-chain operations and why face masks could become a permanent fixture on retail shelves. |
| Dr. Annamaria Lusardi: FinTech Is Great, But No Substitute For Teaching Kids Financial Literacy America spends lots of time and money teaching kids reading, math and science, but only 21 states require public schools to include financial literacy curricula, according to Dr. Annamaria Lusardi, a George Washington School of Business professor who heads the Global Financial Literacy Excellence Center. Lusardi tells Karen Webster thatâs bad news for Americaâs future. Hereâs why. |
| Paytronix CEO: Why Restaurants Want To Operate Their Own Ghost Kitchens The restaurant business has been big news in recent days, from Grubhubâs $7.3B acquisition to Uber Eatsâ decision to quit the ghost-kitchen business. Andrew Robbins, Paytronix CEO, speaks out about what it all means for the industry, the future of restaurants' own ghost kitchens and why consumersâ desire to eat out now has a lot in common with how they feel when returning from a week long camping trip. |
| PayPal: The Pandemic’s Digital Shift And Retail’s ‘Super Bowl’ COVID-19 didn’t create the ‘Great Digital Shift,’ but the outbreak certainly turned up its speed — forcing merchants to radically rewrite their business plans for an entirely new retail environment. PayPal’s Marcy Campbell, vice president and general manager of North America and Australia, tells Karen Webster that big changes have been built into the shopping journey — and why recent weeks have been a ‘Super Bowl’ moment for digital-first players. |
| Hotels Pivot To Embrace The ‘Great Staycation Of 2020’ The rise of the ‘staycation’ could be a big tailwind for Airbnb and other platforms – but will also lift hotels’ fortunes too. Yes, there will be some changes made as hotels gear up for post-coronavirus safety standards and consumers desire to stay a bit closer to home. But while some challenges remain, the green shoots are already showing for travel. |
| | KLW Commentary | | Why Digitalâs 3.0 Shift May Take Longer Than We Think When digital 1.0âs wave hit in the mid-1990s, innovators were told that moving in âinternet timeâ would give them an overnight competitive advantage. Two-plus decades and two digital evolutions later, those who survived recognize that using digital to solve for physical frictions â at scale â takes more than good tech, good luck and a slick user interface. Itâs why, Karen Webster says, that the shift to a pandemic-fueled shift to digital 3.0 will take longer than we now think â even though consumers are chomping at the bit for more digital-first experiences, and faster. Hereâs why. |
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