GM’s Wahl Relying on Dealers to Aid EV Transformation

Although the buying process may be changing, customers still need a test drive and the car can be delivered to the customer’s house. Dealers play an important role in the entire process, including servicing the vehicle, says GM's chief marketing officer.

Read More

‘Service Is Where the Money Is’ at Car Dealerships

“I was indoctrinated into service work,” says Darrel Ferguson, who now works for software provider Xtime. “I was forced into it.” In retrospect, “I got lucky.”

Read More

Customers Like Click-and-Brick Car Dealerships

“People want to come in and spend meaningful time at the dealership,” says Todd Skelton, head of Prime Automotive Group.

Read More